Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rockmysticjewelry@gmail.com.

Exchanges (if applicable)
We exchange/replace items if they are damaged. If you need to exchange it for the same item, send us an email at rockmysticjewelry@gmail.com and send your item to: 7885 Avenida Navidad #275 San Diego California US 92122. Many of our items are one of a kind, therefore you will have an option of selecting a similar item OR having us repair it.

Repairs
Our goal is to make you happy. If anything where to happen to your jewelry purchase within the first 30 days we will repair or replace it free of charge. If anything happens after this period, we will repair it for 10% of the purchase price. All materials must be included. Please email us at rockmysticjewelry@gmail.com prior to sending your item to: 7885 Avenida Navidad #275 San Diego California US 92122

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.